Ranbow incident

Resolved

Major outage

Started about 4 years agoMay 03, 2022Lasted about 1 hour11:30:00 AM12:40:00 PMUTC

Affected

Rainbow Core Services

Updates

Resolved
May 03, 2022 at 12:40:00 PMUTC
Resolved
May 03, 2022 at 12:40:00 PMUTC
We just resolved the issue!
Monitoring
May 03, 2022 at 12:36:00 PMUTC
Monitoring
May 03, 2022 at 12:36:00 PMUTC
We implemented a fix and currently monitoring the result.
Update
May 03, 2022 at 12:30:00 PMUTC
Update
May 03, 2022 at 12:30:00 PMUTC
Rainbow client can now connect, use IM and use conferencing. But Rainbow telephony is still down. We are continuing to work on a fix for this incident.
Identified
May 03, 2022 at 12:20:00 PMUTC
Identified
May 03, 2022 at 12:20:00 PMUTC
We are continuing to work on a fix for this incident.
Investigating
May 03, 2022 at 11:30:00 AMUTC
Investigating
May 03, 2022 at 11:30:00 AMUTC
We are currently investigating this incident.

Rainbow HDS - Ranbow incident – Incident details