Service failover

Resolved

Partial outage

Started over 3 years agoOctober 20, 2022Lasted about 1 hour2:20:003:10:00 PMUTC

Affected

Rainbow Conferencing

Updates

Resolved
October 20, 2022 at 3:10:00 PMUTC
Resolved
October 20, 2022 at 3:10:00 PMUTC
We just resolved the issue!
Monitoring
October 20, 2022 at 2:25:00 PMUTC
Monitoring
October 20, 2022 at 2:25:00 PMUTC
The failover has been done automatically. Analysis on hardware failure is under progress
Investigating
October 20, 2022 at 2:20:00 PMUTC
Investigating
October 20, 2022 at 2:20:00 PMUTC
A hardware incident occurred and triggered an automatic failover to secondary servers. Some users may have been disconnected from their webRTC conference and had to reconnect.

Rainbow HDS - Service failover – Incident details