Rainbow connection issues

Resolved

Operational

Started 8 months agoLasted 20 minutes

Affected

Rainbow Core Services

Rainbow Hybrid PBX Telephony

Rainbow Administration & Subscriptions

Rainbow Conferencing

Rainbow Media Relays

Rainbow ProSanteConnect Authentication

Updates

Resolved
October 30, 2024 at 1:50:00 PM
Resolved
October 30, 2024 at 1:50:00 PM
This incident has been resolved.
Monitoring
October 30, 2024 at 1:47:00 PM
Monitoring
October 30, 2024 at 1:47:00 PM
We implemented a fix and are currently monitoring the result.
Identified
October 30, 2024 at 1:45:04 PM
Identified
October 30, 2024 at 1:45:04 PM
The issue has been identified as global peering issues on our main cloud provider. Work is under progress to mitigate the issue.
Investigating
October 30, 2024 at 1:29:38 PM
Investigating
October 30, 2024 at 1:29:38 PM
We are currently investigating this incident.

Rainbow HDS - Rainbow connection issues – Incident details