Rainbow connection issues

Resolved

Operational

Started almost 2 years agoOctober 30, 2024Lasted 20 minutesOctober 30, 20241:29:381:50:00 PMUTC

Affected

Rainbow Core Services

Rainbow Hybrid PBX Telephony

Rainbow Administration & Subscriptions

Rainbow Conferencing

Rainbow Media Relays

Rainbow ProSanteConnect Authentication

Updates

Resolved
October 30, 2024 at 1:50:00 PMUTC
Resolved
October 30, 2024 at 1:50:00 PMUTC
This incident has been resolved.
Monitoring
October 30, 2024 at 1:47:00 PMUTC
Monitoring
October 30, 2024 at 1:47:00 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
October 30, 2024 at 1:45:04 PMUTC
Identified
October 30, 2024 at 1:45:04 PMUTC
The issue has been identified as global peering issues on our main cloud provider. Work is under progress to mitigate the issue.
Investigating
October 30, 2024 at 1:29:38 PMUTC
Investigating
October 30, 2024 at 1:29:38 PMUTC
We are currently investigating this incident.

Rainbow HDS - Rainbow connection issues – Incident details