Core systems degradation

Resolved

Degraded performance

Started almost 4 years agoSeptember 20, 2022Lasted 43 minutes11:37:00 AM12:20:00 PMUTC

Affected

Rainbow Core Services

Rainbow Hybrid PBX Telephony

Rainbow Administration & Subscriptions

Rainbow Conferencing

Rainbow Media Relays

Rainbow ProSanteConnect Authentication

Updates

Resolved
September 20, 2022 at 12:20:00 PMUTC
Resolved
September 20, 2022 at 12:20:00 PMUTC
We just resolved the issue!
Monitoring
September 20, 2022 at 12:15:00 PMUTC
Monitoring
September 20, 2022 at 12:15:00 PMUTC
We implemented a fix and currently monitoring the result.
Identified
September 20, 2022 at 12:06:11 PMUTC
Identified
September 20, 2022 at 12:06:11 PMUTC
We are continuing to work on a fix for this incident.

We see impacts on several components. We are currently restarting services
Investigating
September 20, 2022 at 11:37:00 AMUTC
Investigating
September 20, 2022 at 11:37:00 AMUTC
We are currently investigating this incident.

Rainbow HDS - Core systems degradation – Incident details